CoCo’s Style reopening guidance

To all our Guests,

Thank you for choosing CoCo’s to have your hair done. I hope all the information below helps you before your visit.

Having read and fully understood the Government’s advice regarding COVID-19 infection control, we now have a much better understanding of how the virus is spread and what we can do to stop it.  We understand the need for social distancing and have been able to incorporate what we have learnt, with additional safety procedures into our day-to-day process. We ask that everyone stills wears a mask has many of our team members have not been double vaccinated and if a team member was to catch the virus we would have to send them home.

We have your health and safety at the forefront of our minds and would like to let you know, how we have updated our practices, to do our part to stop the spread of COVID-19, whilst still offering you the same 5-star service that is expected of us. If you are having a colour service, we take your safety seriously.

The way that we now colour Patch Test before your colour has changed. You now have two options:

Option 1: Is new and exciting!

With 5 simple steps you will now be able to do your patch test once and it will last for 1 to 2 years pending if your circumstances do not change. No more worrying if you have or have not done you test before every colour service.

Step 1: Visit ColourStart website by clicking here and create your own personal ColourStart Passport (MHRA APPROVED METHOD).

Step 2: Answer the six key screening questions.

Step 3: Visit our new salon shop here and purchase a ColourStart Patch Test.

Step 4: Apply your Patch Test by watching the video below.

Step 5: Upload your results to the online passport and share with CoCo’s (your Patch Test must be applied 5 days before your colour services. It will mean that if your circumstances do not change you will not have to do another Patch Test for up to 1/2 years, Pending that your circumstances do not change. Then only have to visit the portal to answer 6 questions before each visit)


Option 2: AAT (Allergy Alert Test)

You visit CoCo’s salon 48hrs before your colour service every time you have a colour service and we apply AAT (Allergy Alert Test). In simple terms this is a blob of colour on the inside of your arm which you must leave on until you come into the salon for your colour service so we can see if you have had a reaction or not.

Should you experience any signs of irritation, reddening, swelling, inflammation or itching please contact us. If you develop symptoms that make you unwell please contact a medical professional. When you attend the salon we will observe the test site and ask you to complete a questionnaire. All our stylists have been trained to test and screen for suitability for colour services. We take your safety and our work seriously.

When you visit us at CoCo’s you can have peace of mind that we are taking the best care of you and your hair. We thank you for your co-operation.

  1. Our appointments are intended for one guest only. If you need to bring along another person i.e. a carer or child, please inform us at the time of booking.
  2. When you arrive at the salon, please come to the door to be invited in. As we can only have a limited number of people in the salon at any one time. Please help us by arriving on time and do not try to enter until we meet you first.
  3. Once you have entered the salon, all guests will be required to have their temperature checked with a non-contact thermometer. If your temperature is above 37.8°C degrees, we will ask you to return home and we will call you to rebook at a later date. Please do not visit the salon if you have any symptoms of coronavirus, feel unwell or live with someone who is unwell or if you are in quarantine from a holiday abroad.  All team members will have their temperature checked twice a day.
  4. You will also be asked to sanitise your hands. Additional hand sanitisers will be placed around the salon for your use.
  5. Your stylist will look a little different as they will be wearing a visor or mask, so that they can minimise the risk of transmission of the virus onto you.
  6. You will need to wear a mask (these are available in the salon for you!) –  the stylist will be wearing a visor or mask, as the guidelines suggest.
  7. We have had special made screens put in place between each chair for your safety.
  8. You will be asked to take a seat at your stylists’ station, where your stylist will join you.
  9. We ask that you do not move around the salon, unless you are requested to do so, or you need to use the cloakroom.
  10. To minimise the risk of spreading the virus, your in-depth consultation will be carried out by your stylist from behind you, whilst looking at you in the mirror and not face to face as is usual.
  11. Your coat and any personal belongings will be hanged up individually near you. However, we ask that you only bring whatever is absolutely necessary to your appointment as space will be limited.
  12. We have arranged a clean fresh ‘hygiene pack’ for you and your stylist to use, which contains a freshly laundered towel, a freshly laundered gown and a pair of disposable gloves (when applying a colour). After each use, the towel, gown and pack will be washed at a minimum 60°C and dried completely before being prepared for the next guest.
  13. In order to comply with the social distancing 2 meter rule, we have installed screens at the wash basins.
  14. Your stylist will have a set of personal brushes, clips and electrical products to use on your hair, which will be cleansed and sterilised, between every guest.
  15. When your service has been completed, you may come to the screen desk. Our preferred payment method is Apple Pay as this is contactless and virtually limitless, however, contactless and Chip & Pin will also be available. Unfortunately, we are unable to accept cash until further notice. Should you wish to give a cash tip to your stylist, we would ask that it is placed in the containers provided, rather than handing it directly to them. For tax reasons, we are unable to accept tips via a card payment.
  16. Your stylist can also make your next appointment. Alternatively, you can call our new call centre on 01403 738800 and they will be more than happy to help.
  17. Your chair and anything you have been in contact with, will be thoroughly cleansed and sterilised after you have left, ready for the next guest.
  18. If at any time you have concerns about anything, please discuss them immediately with your stylist.

In order to minimise the risk of spreading the virus we are removing a number of items that guests can regularly handle in the salons. We will therefore no longer offer magazines to read or serve refreshments. Please feel free to bring your own book or tablet. We are unfortunately unable to allow guests to bring food and drink onto the premises except for bottled water and we are happy to supply disposable cups for your use.

We have never in the past had to consider a cancellation or no show policy. However, it is clear that the number of appointments available will be greatly reduced, due to the measures we have put in place, to ensure your safety and comfort and to reduce the risk of spreading the virus. We will do our best not to cancel or re-arrange your appointments and to run to time. We would really appreciate you doing the same. During the initial 2 month opening period, we require at least 48 hours’ notice, should you need to cancel an appointment, otherwise a cancellation fee of 50% of the cost of your service will be charged. We may also ask for a deposit to secure the booking if you missed your last appointment with us, prior to lockdown. We hope that this will limit the number of missed appointments that may not be refilled at short notice. This will ensure that we can see as many of our guests, as quickly as possible.

We have also taken the decision to suspend all discount promotions until further notice. This is not a decision we have taken lightly but is necessary due to the rising cost of materials and additional measures we have put in place to ensure your safety and that of my teams. This is a temporary change to enable us to keep our doors open and to ensure our teams can still earn an income. Our loyalty scheme has had to be suspended for the time being. This is not a decision we take lightly.

In addition, whilst we are in this period of change, it will not be possible for us to run our Academy at our Maidenbower salon. We apologise in advance for any inconvenience that this may cause.

We take your health & safety very seriously and are pleased to let you know that all team members have successfully passed and been awarded a certificate for cleansing and disinfecting the salon and the equipment they work with.

At CoCo’s we would all like to take this opportunity to thank you in these challenging times for your patience and valued custom and we can’t wait to welcome you back through our doors!

Chris Connors
Group Director