To all our Guests,
There is light at the end of the tunnel, with the vaccine being rolled out. We have been planning hard to get the teams back into the salons, ready to make you look beautiful and we are really looking forward to welcoming you back!
Having read and fully understood the Government’s advice regarding COVID-19 infection control, we now have a much better understanding of how the virus is spread and what we can do to stop it. We understand the need for social distancing and have been able to incorporate what we have learnt, with additional safety procedures into our day to day process.
We have your health and safety at the forefront of our minds and would like to let you know, how we have updated our practices, to do our part to stop the spread of COVID-19, whilst still offering you the same 5 star service that is expected of us.
Whilst we are still awaiting the official green light from the Government, the current plan is to re-open our salons on 12th April all being well. Please do not call/email or text us before that date, we will call you after the 23rd March. We will be open 7 days a week however, many things in the salon will be different, and will remain in place until we can return to a more normal environment – whatever that might look like.
In order to comply with the social distancing 2 meter rule, our stylists will be working in two shifts, so that we limit the number of people in the salon. As a result, we will now only have a maximum of 3 stylists working in each salon at any one time, which in turn limits the number of guests to a maximum of 6 at any one time. We would respectfully ask if everyone could be patient with us in these challenging times, so we can look after all of our guests.
We know and understand that everyone is desperate to have their hair cut. However, in order to treat everyone fairly, once the Government confirm the date we can start trading again, we will contact all of our guests that had an appointment booked in with us between 1st January and 11th April and re-schedule these in first. Once all of these are booked in, our phone lines will be opened for further bookings. From 1st June we will then introduce appointments for children to book in.
Option 1: Is new and exciting!
With 5 simple steps you will now be able to do your patch test once and it will last for 1 to 2 years pending if your circumstances do not change. No more worrying if you have or have not done you test before every colour service.
Step 1: Visit ColourStart website by clicking here and create your own personal ColourStart Passport (MHRA APPROVED METHOD).
Step 2: Answer the six key screening questions.
Step 3: Visit our new salon shop here and purchase a ColourStart Patch Test.
Step 4: Apply your Patch Test by watching the video below.
Step 5: Upload your results to the online passport and share with CoCo’s (your Patch Test must be applied 5 days before your colour services. It will mean that if your circumstances do not change you will not have to do another Patch Test for up to 1/2 years, Pending that your circumstances do not change. Then only have to visit the portal to answer 6 questions before each visit)
Option 2: AAT (Allergy Alert Test)
You visit CoCo’s salon 48hrs before your colour service every time you have a colour service and we apply AAT (Allergy Alert Test). In simple terms this is a blob of colour on the inside of your arm which you must leave on until you come into the salon for your colour service so we can see if you have had a reaction or not.
Should you experience any signs of irritation, reddening, swelling, inflammation or itching please contact us. If you develop symptoms that make you unwell please contact a medical professional. When you attend the salon we will observe the test site and ask you to complete a questionnaire. All our stylists have been trained to test and screen for suitability for colour services. We take your safety and our work seriously.
When you visit us at CoCo’s you can have peace of mind that we are taking the best care of you and your hair. We thank you for your co-operation.
In order to minimise the risk of spreading the virus we are removing a number of items that guests can regularly handle in the salons. We will therefore no longer offer magazines to read or serve refreshments. Please feel free to bring your own book or tablet. We are unfortunately unable to allow guests to bring food and drink onto the premises except for bottled water and we are happy to supply disposable cups for your use.
We have never in the past had to consider a cancellation or no show policy. However, it is clear that the number of appointments available will be greatly reduced, due to the measures we have put in place, to ensure your safety and comfort and to reduce the risk of spreading the virus. We will do our best not to cancel or re-arrange your appointments and to run to time. We would really appreciate you doing the same. During the initial 2 month opening period, we require at least 48 hours’ notice, should you need to cancel an appointment, otherwise a cancellation fee of 50% of the cost of your service will be charged. We may also ask for a deposit to secure the booking if you missed your last appointment with us, prior to lockdown. We hope that this will limit the number of missed appointments that may not be refilled at short notice. This will ensure that we can see as many of our guests, as quickly as possible.
We have also taken the decision to add a COVID-19 PPE Surcharge to every booking and to suspend all discount promotions until further notice. This is not a decision we have taken lightly but is necessary due to the rising cost of materials and additional measures we have put in place to ensure your safety and that of my teams. This is a temporary charge to enable us to keep our doors open and to ensure our teams can still earn an income. We chose this route rather than increasing our prices, as we can re-assess periodically and eventually remove the charge, when it is appropriate to do so.
Our loyalty scheme has had to be suspended for the time being. This is not a decision we take lightly. At this present moment in time, you will not be able to redeem any points, during the initial 3 month opening period. We will look to reinstate our loyalty scheme and promotions, as soon possible.
In addition, whilst we are in this period of change, it will not be possible for us to run our Academy at our Maidenbower salon. We apologise in advance for any inconvenience that this may cause.
We take your health & safety very seriously and are pleased to let you know that all team members have successfully passed and been awarded a certificate for cleansing and disinfecting the salon and the equipment they work with.
At CoCo’s we would all like to take this opportunity to thank you in these challenging times for your patience and valued custom and we can’t wait to welcome you back through our doors!